"In this time not a single business can growth without help of Information Technology Enabled Services."
The Information Technology enabled Services (ITeS) area go hand-in-hand in every aspect. The industry has not only transformed India’s image on the global platform, but also fuelled economic growth by energizing higher education sector (especially in engineering and computer science). The industry has employed almost 8 million Indians and hence, has contributed a lot to social transformation in the country.
The Information Technology enabled Services (ITeS) area go hand-in-hand in every aspect. The industry has not only transformed India’s image on the global platform, but also fuelled economic growth by energizing higher education sector (especially in engineering and computer science). The industry has employed almost 8 million Indians and hence, has contributed a lot to social transformation in the country.
Furthermore, Indian firms, across all other sectors, largely depend on the IT & ITeS service providers to make their business processes efficient and streamlined. Indian manufacturing sector has the highest IT spending followed by automotive, chemicals and consumer products industries. Indian organizations are turning to IT to help them grow business in the current economic environment.
IT is seen as a change enabler and a source of business value for organizations by 85 per cent of the respondents. This paper highlights the factors affecting service sector in exports related to information technology. The paper, additionally, underscores the performance & growth of IT & ITES Industry in India.
• Callcenters provider customer interactive services.
• Back office operations for remote customers.
• British Airways has its reservation system running out of India.
• All the top international banks channel their data- churning needs to their units in India.
• ITeS sector includes services ranging from call centers, claims processing, eg. Insurance
• Medical Transcription
• Offic eoperations such as accounting, data processing, data mining.
•Billing and collection, i.e. Telephone bills
•Internal audit and pay roll, i.e. Salary bills on monthly basis
•Cash and investment management, I.e. Routine jobs given to a third party and giving importance to core business.
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